The following information applies to individual trips. For terms and conditions relating to our Group and Destination Management Services, please contact us.

Please read all the information in this section carefully as the terms and conditions described herein constitute an agreement between you and Entrée Canada. Should you decide to book and make a deposit or full payment on a tour package or any other travel component or service provided to you by Entrée Canada, you thereby agree to accept by default the terms and conditions of this contract, or to accept any other specific terms and conditions provided at the time of quoting.

Prices
The rates provided on this website are in U.S. funds unless otherwise noted, based on the exchange rate at the time of quoting. Tour prices include costs incurred in planning, operating and administering the program. All tour pricing is for information and display purposes only and is subject to change. Please contact our travel planners to obtain a customized quote.

Not included
Please refer to the list of inclusions for each program. The prices do not include charges for airfare to/from the departure point of the trip (unless otherwise noted), Airport Improvement Fees, optional tours, activities and meals unless specified, passport and visa charges, incidentals and items of personal nature.

Service Charges and Taxes
Trip Development Fees
A trip development fee may be required in the consultation process, especially when hotel space is limited and needs to be held to ensure availability. This fee will be applied towards your booking and is otherwise non-refundable. Please inquire with our travel planners.

Administration Charges
We are pleased to process your activity & transfer requests within a lodging package. Should there be no lodging component we shall levy an administration charge of USD $75 per component.

Hotel Service Charges
Hotel service charges and taxes have been added when applicable. Non-Canadian residents are entitled to foreign visitors' refunds and exemptions. For more information on this calculation, please contact us.

Booking Specifications
When making a reservation, be sure to provide us with the following information:

reference to the adequate program or quote, and if applicable, date it was provided

all passengers' first and last names, title if applicable

children's ages if applicable

arrival and departure dates, times and coordinates (flight, cruise ship name, hotel, etc)

personal preferences (bedding configuration, smoking or non-smoking preferences, dietary restrictions etc). Please note these requests are dutifully noted and forwarded to suppliers but cannot be guaranteed.

Restrictions or special conditions that might affect the trip

This will help us to diligently process your request and respond as soon as possible with a confirmation.

Deposit and Payment Requirements
At the time of booking, we require a per person deposit of 25% of the tour cost to confirm your reservation. You will be notified of any special deposit, payment and cancellation terms applying to your trip at the time of booking. The balance of the trip cost is due 45 days prior to your trip departure.

For reservations made 45 days or less prior to departure, full payment will be required to confirm the booking. As well, reservations made within 25 days of departure may be subject to courier charges to ensure that you receive your documentation in a timely manner. Travel documentation is generally issued and sent out about 30 days prior to arrival.

Payment Methods
You may make your payment by check or bank draft in US or CAD funds, (depending on resident country). Your check should be made payable to Entrée Canada.

In addition, we accept payment by MasterCard, American Express, Diners/Club Enroute & Visa. Your credit card will also be debited for the balance of the trip cost per the final payment due date of your trip, unless otherwise notified. Entrée Canada must process the charges in the equivalent Canadian Funds amount. Your credit card company will exchange this Canadian amount back into US funds at the exchange rate they have set, which may result in a slight variance between the US price quoted and the US price processed by your credit card company.

Additional Services
Entrée Canada will gladly accommodate requests for additional services incurred during the trip. A credit card will be required to process payment for additional services unless prior arrangements have been made.

Special Services
Please note that any private/chartered transportation (suburban, limousine, floatplane, helicopter, etc) is quoted based on an estimated period of time with a set departure time. If the actual time used exceeds the time included in the cost, or if the departure time is changed, additional charges will be incurred and charged.

Baggage Limitation
Free checked baggage allowance is normally limited to two (2) suitcases per customer, excluding infants on international flights. However chartered aircrafts, floatplanes, helicopters and local air carriers typically have further restrictions. You will be advised of these restrictions at time of quoting and / or booking. Please be sure to advise us in advance of above normal luggage requirements.

Liability Waivers
Due to the unique nature of some of the programs, you may be required to sign liability waivers either at the time of booking or prior to your trip's departure and return them to individual service providers. You will be advised of these special conditions at time of quoting and / or booking.

In addition, please note that a number of adventure activities in Canada are not regulated by a governing body.

Cancellations and Refunds
All deposits paid are non-refundable and the total value of the trip is non-refundable once the final payment has been made. Any cancellation must be made in writing and you must receive a written confirmation of cancellation from Entrée Canada.

Possible Tour Alterations
Entrée Canada reserves the right to cancel, modify or alter all or any part of the travel service when necessary or advisable. In the event of such a change, Entrée Canada shall endeavor to substitute comparable or superior services or provide a full refund for the individual component being cancelled. A full refund of monies shall constitute full settlement between Entrée Canada and our guests.

Company Liability
Entrée Canada cannot assume responsibility for any claims, losses, damages, costs or expenses arising out of injury, accident or death, loss or delay of baggage or other property, or delay, inconvenience, loss of enjoyment, upset, disappointment, distress of frustration, whether physical or mental, resulting from:

A. Mechanical breakdowns, dangers inherent to the sea, fire, theft, civil disturbances, strikes, government actions, weather, flooding, earthquakes, and other factors and causes beyond our control.
B. Passenger's failure to obtain required documentation, including passports, visas and health certificates, where required, or passenger being denied entry to Canada for any reason.
C. Passenger's failure to follow the instructions of Entrée Canada, its representatives and its suppliers.
D. Missed flight connections to/from trip departure/arrival point.
E. Any other cause beyond the control of Entrée Canada.

Entrée Canada assumes no liability for, and the guest waives all claims against Entrée Canada it may now have or have in the future for any loss, damage, delay or failure to perform in whole or in part, resulting from causes beyond the control of Entrée Canada, including, but not limited to, war, terrorist acts, fires, strikes, insurrections, riots, embargoes, shortages of motor vehicles, delays in transportation, or requirements of any local, state or federal government.

Trip Cancellation Insurance
We highly recommend that you obtain Trip Cancellation Insurance. A short-term travel insurance policy can cover non-refundable trip costs due to personal or family illness or accident. Entrée Canada does not offer trip insurance however it can be purchased through most travel agents.

Customer Service
Although we do our utmost to make sure your trip goes well above and beyond your expectations, should you incur any inconvenience, we invite you to contact us immediately through our toll-free number.

Should a satisfactory solution not be found at this time, please document the issue in writing no longer than 60 days after your return. This will enable us to make a timely investigation and to provide an adequate resolution.